OSC Support

Support options from email to onsite consulting

Jump to: Email and Telephone, Installation, consultation and training or Mailing lists

Email and Telephone Support

For ongoing support OSC provides email and telephone options.

Email Support

If you need guaranteed response to support questions, you should purchase an email support contract. All OSC products have email support available. The details for purchase are on our Order Form

Email support options range from 3 hour, 1 year support up to unlimited email support. Email support can be combined with the other support options.

Please read our Email Support description for full details

Telephone Support

Radiator Telephone Support provides phone and email support for customers that need cost-effective way of ensuring that their business-critical services are in continuous use. The service consists of phone support during business days, with additional unlimited email support.

The details for purchase are on our Online order form. You can choose between 8x5 telephone support and 24x7 emergency support.

Please read our Telephone Support description for full details

Questions?

For more details and an estimate, send your requirements to info@open.com.au.

Installation, consultation and training

Open System Consultants can provide installation, integration, configuration, customisation, advice, and training for Radiator and other OSC products. Our highly skilled consultants can provide these services either remotely or on-site.

Installation support

Our technical team can provide assistance with remote and onsite installation. For remote installation please request the "Radiator Remote installation" option on our order form

For on-site assistance please contact info@open.com.au to discuss your requirements in detail. We will then provide an estimate for the installation.

On-site consulting

For on-site consulting please contact info@open.com.au to discuss your requirements in detail.

Training

Please see our Service options for on-site customised training courses.

OSC Mailing Lists

There are a number of free Mailing Lists available to customers and evaluators. To post to a Mailing List you must first subscribe to it. Use of mailing lists is subject to our Mailing List Policy. If you have ideas, patches or other contributions you would like added to any of our products, please see our Contribution Policy.

Technical Mailing lists are for product related questions and technical discussions. Open System Consultants staff monitor and occasionally respond to email on these lists. Bug reports with supporting material will get a prompt response from our staff.

For a guaranteed response from OSC technical staff, purchase an email support contract.

Announcement lists are low volume lists which are only used for important product announcements, such as the release of new versions etc.

Information about all the available mailing lists, how to subscribe to them and archives can be found here