OSC Mailing List Policy

Ideas, suggestions, questions, bug reports, contributions and list archives

Product mailing lists are provided as a community resource by Open System Consultants. They are provided free of charge, and are intended to be used by customers and others with quick, casual product questions, and to exchange ideas and suggestions. It is not intended to replace formal support for any product. We encourage all members of the product community to assist others by posting answers to any questions posted to the list. If you have ideas, patches or other contributions you would like added to any of our products, please see our Contribution Policy.

In order to be able to post to a mailing list, you MUST SUBSCRIBE FIRST. To get off the mailing list, you must unsubscribe. If you post to a list without subscribing first, the posting will be ignored (in fact, you won't even get a reply, in order to prevent abuse by spammers). YOU MUST SUBSCRIBE BEFORE POSTING.

Before posting to a mailing list, please read the relevant product manual and search the mailing list archives at https://lists.open.com.au/mailman/listinfo for similar questions and answers posted by others.

In order to get an answer to a question, you should post as much information as possible, including at least:

Without all this information, it is unlikely that anyone (including OSC staff) will be able to answer your question. Hint: it is better to post too much information than not enough.

OSC staff occasionally monitor the free mailing list, and occasionally answer questions, but we do not guarantee any response to any question. If we do respond, it may be with some minimal information, or with a "read the manual", or a "search the archives", or we may not respond at all. Just because we responded to someone else's question does not mean we will respond to yours. OSC staff are not able to spend significant amounts of time resolving problems or questions posted here. OSC staff will not configure your product for you based on questions posted here. OSC staff will not enter into lengthy or private correspondence in order to solve a problem posted here. All responses from OSC will be cross-posted back to the list for the assistance of others. If this doesn't suit you, consider purchasing an email support contract, where you will receive extensive, personal and private support.

Bug reports with supporting information so that we can reproduce it will almost always result in a quick response (and maybe even a patch) from our maintenance team.

If you need a guaranteed response to your question, you should consider purchasing a support contract (http://www.open.com.au/support.html). If you need installation, configuration or customisation services, contact info@open.com.au.

Mailing list are archived at https://lists.open.com.au/mailman/listinfo. All email addresses in archived email are hidden to prevent address harvesting. The archive is available publically, and contains all emails posted to the mailing list by subscribers, organised by month of posting. If you don't want your email to be archived, read by all subscribers and possibly indexed by worldwide web search robots, don't post to the mailing list: consider getting a support contract instead.

Postings are automatically limited to 80000 characters. If you try to post a longer message, it will be silently rejected.

If we receive one or more email bounce messages from a subscriber, they will be automatically unsubscribed. If the reason for the bounces was temporary, you will need to resubscribe.

We try really hard to prevent spam leaking onto our mailing lists. If you receive spam from a list (and it's not a forged address) please don't get mad at us: just report it to info@open.com.au and we will do what we can to prevent it happening again.

The lists are not to be used by subscribers to solicit commercial services or promote products or send spam. Doing so will result in immediate and permanent removal of the offender's subscription.

Abusive or offensive postings will also result in immediate and permanent removal of the offender's subscription. Please report offenders to info@open.com.au.